These Terms govern your use of Kotha AI ("the Service") — a Facebook-commerce automation and shop-management platform. By creating an account you agree to these Terms and to our Privacy Policy.
1. Your account
- You must provide accurate information and keep your password secure. You are responsible for all activity under your account, including your team members' actions.
- One person or business per account. Team members get their own logins with roles you assign.
- You must be legally able to run the business you connect (products you're allowed to sell, pages you're authorised to manage).
2. Acceptable use
- Use the Service only with Facebook Pages, WhatsApp numbers, and websites you own or are authorised to manage.
- No spam. Broadcasts must follow Meta's messaging policies (24-hour window and message tags) — the Service enforces these, and bypass attempts may lead to suspension.
- No illegal products, scams, deception of customers, harassment, or content that violates Meta's or your payment providers' policies.
- No attempts to probe, overload, or reverse-engineer the platform, or to access other sellers' data.
3. Third-party platforms
The Service integrates with Meta (Messenger, Instagram, WhatsApp), courier APIs (Steadfast, Pathao, RedX), payment gateways (bKash, Nagad), SMS gateways, and AI providers. Those services have their own terms; outages, policy changes, or bans on their side are outside our control. You are responsible for complying with each provider's terms, including Meta's Platform Terms.
4. Billing
- Pricing = a monthly platform fee per plan + a per-qualified-conversation rate. Greetings, spam, emoji-only, and wrong-number messages are never billed.
- Paid plans run 30 days from activation. We remind you before expiry; unpaid accounts drop to the Free plan (your data is kept).
- Payments via bKash/Nagad are confirmed automatically where the gateway API is configured, otherwise after manual review. Fraudulent transaction IDs lead to suspension.
- Fees for a started billing period are non-refundable except where required by law or where the Service was materially unavailable due to our fault.
5. Your data & responsibility to your customers
- Your shop data and your customers' conversations belong to you. We process them only to run the Service (see the Privacy Policy).
- You are the merchant of record: product quality, pricing accuracy, order fulfilment, deliveries, returns, and refunds to your customers are your responsibility.
- You must handle your customers' personal data (phone numbers, addresses) lawfully and only for fulfilling their orders.
6. Automated replies
The bot and AI assistant reply based on your products, rules, and configuration. Review your setup — you are responsible for what your bot tells customers, including prices and delivery promises. The human-handoff feature exists precisely so a person can step in at any time.
7. Availability & support
We aim for high availability but do not guarantee uninterrupted service; maintenance windows are announced in-app when possible. Support is provided through the in-app ticket system, in Bangla and English.
8. Suspension & termination
- We may suspend accounts that break these Terms, abuse the platform, or create risk for other sellers — with the reason shown at login.
- You may stop using the Service at any time. On account deletion your data is permanently removed as described in the Privacy Policy.
9. Liability
The Service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect losses (lost profits, lost orders, courier failures, gateway downtime, or actions by Meta). Our total liability for any claim is limited to the platform fees you paid in the three months before the event.
10. Changes to these Terms
We may update these Terms; material changes are announced in-app in advance. Continued use after the effective date means acceptance.
11. Contact
Questions about these Terms? Open a support ticket from your dashboard.